Candela: Mental Wellness App

Privacy Policy

Effective [EFFECTIVE DATE] · Last updated [DATE]

Who we are What we collect How we use it Who we share it with Your choices Contact us

1. Who we are

This policy explains how Candela Collective, LLC ("Candela," "we," "us") collects, uses and protects information when you use the Candela: Mental Wellness app (the "App") and the website thecandelacollective.com (the "Site").

Candela Collective, LLC is separate from Candela Counseling, PLLC, which provides clinical counseling services. Using the App does not make you a client of Candela Counseling, and information you enter in the App is not part of any Candela Counseling clinical record. If you are a counseling client, Candela Counseling's own privacy notice covers your clinical information.

2. Information we collect

Information you give us

• Account information: your name and email address, and the sign-in details you use to create your account.
• Profile settings: the display name, username, pronouns and language you choose, your reminder preference, and your membership status.
• What you create in the App: worksheet answers, journal entries, mood check-ins, your safety plan, saved conversation scripts, homework items you add, candles you earn, and Círculo or event reservations.
• Safety plan sharing: if you share your safety plan, the name and phone number of the person you share it with and the parts of the plan you choose to share.
• Messages to us: anything you send when you contact us.

Information collected automatically

• Agreement records: when you accept our terms, we record the version you accepted, the date and time, the language, the boxes you checked, and basic information about your browser or device. We keep this as proof of your agreement.
• Technical information: our hosting provider processes standard technical data, such as IP address and device and browser type, to run and secure the App.
• Website cookies: the Site, which runs on Squarespace, uses cookies for basic operation and [ANALYTICS — DESCRIBE OR DELETE]. You can control cookies in your browser settings.

Payment information

Memberships are purchased on our website through Stripe. Stripe collects and processes your payment card details under its own privacy policy. We receive only what we need to manage your membership, such as your email address, plan, subscription status and payment dates.

What we don't collect

The App does not use advertising trackers, and it does not collect your precise location, contacts list, photos or health data from your phone.

3. How we use your information

• To create and run your account and show you your own saved work.
• To provide membership features, process your membership and confirm your access.
• To share your safety plan with the people you choose, when you choose to.
• To keep a record that you accepted our terms.
• To respond to you, provide support, and send messages about your account or membership.
• To keep the App secure, prevent misuse, fix problems and improve our tools.
• To meet legal obligations.

We do not sell your personal information. We do not use what you write in the App for advertising, and we do not share it with advertisers.

4. Who we share information with

We share information only as described here:

• Service providers who run the App for us: Base44 (app hosting, database and sign-in), Stripe (payments) and Squarespace (our website). They may use your information only to provide their services to us. Google provides and handles the hosting of our website,email address and storage capabilities
• People you choose: when you share your safety plan, the person you share it with can see the parts you chose through a private link. Anyone who has that link can open it, so share it only with people you trust. Contact us if you want a shared link turned off.
• Legal reasons: when required by law or legal process, or when we believe in good faith that sharing is needed to protect someone's safety.
• Business changes: if Candela Collective, LLC is merged, sold or reorganized, information may transfer as part of that change, and this policy will continue to apply to it.

5. Your choices and rights

• Download your data: in the App, open Profile, then Your data & account, to download a copy of everything stored in your account.
• Delete your account: in the same place, you can permanently delete your account and everything you have saved. Deleting your account also cancels any active membership so you are not charged again. This cannot be undone.
• Edit your information: you can change your profile and your saved entries in the App at any time.
• Stop sharing: contact us and we will turn off a safety plan link you shared.
• Emails: you can unsubscribe from non-essential emails using the link in any email.

Depending on where you live, you may have additional rights to access, correct, delete or limit the use of your information. To make a request, contact us using the details below. We will not treat you differently for using your rights.

6. How long we keep information

We keep your information while your account is open. When you delete your account, we delete your account and saved entries from the App. Copies may remain in backups for up to [NUMBER] days before they are removed. We keep agreement and payment records as long as needed for legal, tax and accounting purposes.

7. Security

We use reasonable safeguards to protect your information, including encrypted connections and access controls that keep each person's entries limited to their own account. No system is perfectly secure, so please use a strong password and keep your device locked.

8. Adults only

Candela is for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has created an account, contact us and we will delete it.

9. Where information is stored

Candela is offered in the United States, and your information is processed and stored in the United States.

10. Changes to this policy

If we make meaningful changes, we will update the date at the top of this page and let you know in the App or by email before the changes take effect.

11. Contact us

Candela Collective, LLC
3604 Preston Rd Ste 300, Plano, TX 75093
Email: support@thecandelacollective.com

Candela: Mental Wellness App

Terms of Use

Effective [EFFECTIVE DATE] · Last updated [DATE]

1. Agreement to these terms

These Terms of Use ("Terms") are an agreement between you and Candela Collective, LLC ("Candela," "we," "us"). They cover the Candela: Mental Wellness app (the "App"), memberships, and the website thecandelacollective.com (together, the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

2. What Candela is, and what it isn't

• Education and support, not treatment. Candela offers education, self-guided worksheets, tools and community. It is not therapy, counseling, diagnosis, treatment or medical advice, and it does not replace care from a licensed professional or doctor.
• No therapist relationship. Using the Services does not create a therapist-client or any other professional relationship with Candela, Candela Counseling, PLLC or any clinician. Candela Counseling is a separate business. If you would like therapy, you can request an appointment with Candela Counseling, and a clinician will discuss consent and next steps with you first.
• Not for emergencies. Nobody monitors your entries, mood check-ins or safety plan. Never rely on the App in an emergency.
• Talk with your doctor. Never start, stop or change a medication or treatment because of something you read in the App.

3. Who can use Candela

You must be at least 18 years old and able to form a binding agreement. The App is offered in the United States.

4. Your account

Please give accurate information and keep your sign-in details secure. You are responsible for activity on your account. Tell us right away at [SUPPORT EMAIL] if you think someone else has used it.

5. Free features and membership

Free features

Some features, including the safety plan, glossary, myths and facts, and quick tools, are free.

Membership plans

A Candela membership unlocks additional features. Memberships are purchased on our website, not inside the iPhone app. Current plans are $59.99 per year, which starts with a 7-day free trial, or $7.99 per month. Prices are in U.S. dollars and don't include any applicable taxes.

Automatic renewal

Your membership renews automatically at the end of each billing period (each year or each month), and the payment method on file is charged the then-current price until you cancel. If you start a yearly free trial, you will be charged when the 7-day trial ends unless you cancel before then.

Cancelling

You can cancel at any time by [HOW TO CANCEL — e.g., emailing SUPPORT EMAIL or using the billing link in your receipt]. Cancellation takes effect at the end of your current billing period, and you keep member access until then. Deleting your account in the App also cancels your membership.

Refunds

[YOUR REFUND POLICY — e.g., "Payments are non-refundable except where required by law."]

Price changes

If we change membership prices, we will tell you in advance, and the new price will apply starting with your next renewal. You can cancel before it takes effect.

Payments

Payments are processed by Stripe, and your payment information is subject to Stripe's terms and privacy policy.

6. Your content

What you write in the App, including worksheet answers, journal entries and your safety plan, belongs to you. You give us permission to store and process it only as needed to provide the Services to you, as described in our Privacy Policy. You can download or delete it at any time.

When you share your safety plan, you decide who receives the link. Anyone with the link can view what you shared. Contact us if you want a shared link turned off.

7. Community spaces

Círculos and other community spaces work best when everyone feels safe. When you take part, please:

• Treat others with respect, and keep what others share in confidence.
• Don't harass, threaten, discriminate against or shame anyone.
• Don't give medical or clinical advice, or promote products or services.
• Don't share anyone else's personal information without permission.

Facilitators are not providing therapy. We may remove anyone from a community space to protect the group.

8. Using the Services responsibly

Please don't misuse the Services. For example, don't try to access other people's accounts or data, interfere with how the App works, copy or resell our content, or use the Services for anything unlawful.

9. Our content

The App's worksheets, glossary, myths and facts, conversation starters, designs, the Candela name and logos are owned by Candela Collective, LLC or our licensors. We give you a personal, non-transferable, revocable permission to use them for your own non-commercial wellbeing while you use the Services.

10. Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Services will be uninterrupted or error-free, or that they will produce any particular result for your health or wellbeing.

11. Limitation of liability

To the fullest extent permitted by law, Candela Collective, LLC and its owners, team members and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, arising from your use of the Services. Our total liability for any claim related to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Some places don't allow these limits, so they may not fully apply to you.

12. If you downloaded the App from Apple's App Store

• These Terms are between you and Candela Collective, LLC only, not Apple. Apple is not responsible for the App or its content.
• Your license to use the App is limited to Apple-branded devices you own or control, as allowed by the App Store's usage rules.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to meet an applicable warranty, you may notify Apple, and Apple may refund the App's purchase price, if any. To the extent allowed by law, Apple has no other warranty obligation for the App.
• Candela, not Apple, is responsible for addressing any claims about the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If anyone claims the App infringes their intellectual property rights, Candela, not Apple, is responsible for investigating and resolving that claim.
• You confirm that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Ending your use

You can stop using the Services and delete your account at any time. We may suspend or end your access if you break these Terms or if needed to protect others. Sections that by their nature should continue, such as disclaimers and limits on liability, still apply after your account ends.

14. Changes to these Terms

We may update these Terms. If we make meaningful changes, we will update the date at the top of this page and ask you to review and accept the new Terms in the App before you continue.

15. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in [COUNTY] County, Texas, unless the law requires otherwise.

16. Contact us

Candela Collective, LLC
[MAILING ADDRESS]
Email: [SUPPORT EMAIL]